Kelompok :
1. Chintia Devi Gailea 21216138
2. Dina Agusti Astriani 22216069
3. Feby Anggun Nuralif 22216763
4. Ismayagita Cipta Rifinaya 23216616
5. Syahfita Nurulita Wael
27216229
Chintya : Good Morning Miss
Ita : Good morning. What can I
do for you miss?
Chintya : I need to wash all of my clothes here.
Ita : Ok
miss. Here the cost washing clothes is Rp. 6.000 per kilos.
Chintya : How long that will finish?
Ita :
It takes three days.
Chintya : Oh ok that’s good.
Ita : Can you give your clothes
please, I will weight them.
Chintya : Sure, here it is miss.
Ita :
The total of your clothes are 2 kilos. So you have to pay Rp. 12.000
Chintya : Ok miss, here is the money.
Ita :
Ok Thank you
Chintya : Is there any delivery service in
this laundry?
Ita : Yes, there is also delivery
service here. The cost is Rp. 10.000 if you live around
Depok
city and you only have to pay Rp. 5.000 if you live in Kelapa Dua.
Chintya : Oh that’s a good offer. I live in
Kelapa Dua beside Lawson and this is Rp. 5.000
for the delivery payment.
Ita :
Ok your clothes will be delivered at 4 pm.
Thank you very much and have a nice day.
Chintya :
Yeah, your welcome
(THREE DAYS LATER AT 5 PM)
Chintya :
Excuse me.
Ita : Hello, what can I do for
you miss?
Chintya : I washed my clothes here three days
ago but some of my clothes were broken and my
scarf was gone.
Ita :
May I know the details of your broken
clothesand the missing scraf?
Chintya : There is burned hole on the sleeve of my
blouse and get faded on my white t-shirt. I
also lost my mustard scarf.
Ita :
Oh I am sorry to hear that. I will ask my staff
about this first.
***
Ita :
Hey come here please I need to talk to you
guys.
Naya : Yes, what happened?
Ita : one of our customer
complaining about our services some of her
clothes was broken and her mustard scarf
was gone. Did you guys make a mistake?
Feby : Yesterday, I was ironing her
blouse then I got a call, when I came back I’m
shocked because her blouse already got a
burned hole. I didn’t realize If I hadn’t moved the iron. I’m very sorry for my negligence.
Naya :
I did a mistake yesterday, I’m not focus on my work until
I don’t realize if I put a wrong t-shift color in washing machine. I’m so sorry
because of my bad work.
Dina : I’m sorry miss I think I made a
mistake by packing the scarf on another customer’s clothes.
Ita : Hmm… you guys made a
big mistakes. I will give you a chance but if you make a mistake again I might fire you. I hope
you guys wont do the same mistakes anymore.
Feby, Naya &
Dina : Thank you miss
**
Ita :
I’ve asked my staff about this problem and we sincerely apologize for our
negligence.
Chintya : I don’t care whether all of you make a mistake or not. I just want you to be
responsible for the losses that I get.
Ita : ok miss, what if I giving
same money worth the price of those clotes and I will return your laundry money
?
Chintya : hmm ok, I accept
it. The price of an the clothes is Rp 200.000
Ita :
ok this is Rp 217.000 for your losses, laundry and delivery service.
Chintya : ok, thank you but sorry I have to go
now.
Ita : ok miss, once again we
apologize for the mistakes that we made. Have a nice day.
Chintya : its ok, have a nice day.
Commonly
misused words:
1. Here
2. Hear
3. Then
4. Whether
5. Accept
Confusing
related words
1. Good
2. Hope
3. Might
4. May
Prepositions
:
1. around
2. At
3. On
4. Of
5. To
6. About
7. Until
8. By
9. Beside
